FAQ
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When will my order ship?
Orders placed Monday-Friday before 11 AM EST will begin processing the following business day, excluding holidays, and usually ship within 3-5 business days pending availability and credit verification. All orders placed after 11 AM EST will begin processing the next business day. Orders placed on Friday after 11 AM EST will begin processing on the following Monday. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We do not offer Saturday delivery. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS
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How can I check my order status?
You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package.
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What shipping methods do you use?
We ship via UPS Groune. Once orders are packed and shipped, UPS packages typically take 2-8 days to arrive, International orders typically take 8-14 days to arrive.
UPS GROUND: $9.00 +
UPS INTERNATIONAL: $20+
FREE SHIPPING ON DOMESTIC ORDERS OVER $100
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How do I return or exchange an item?
You have 10 days to decide if the item is right for you.
We will refund any item(s), provided that the item(s) has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached.
As we are a small business, we do not offer return labels. We will provide a shipping label if needed but the customer is responsible for paying return fees and that fee will be deducted from refund cost.
Products sent for return or exchange should request a return address.
For more info on returns and exchanges, check out our returns and exchanges page.We cannot be responsible for lost or damaged packages that are sent to us for return or exchange so please retain the tracking reference number when you ship your package. Please package your product carefully when shipping it back to us.
Caps sent back to us in an envelope or mailer will not be accepted. Please use the original box whenever possible.
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How do I cancel or edit a placed order?
To cancel an order you placed, please contact us through our contact form with the subject 'Order Cancelation' followed by your order number (ex. 'Order Cancelation (#1234)'). To edit an order you placed, please contact us through our contact form with the subject 'Order Edit' followed by your order number (ex. 'Order Edit (#1234)').
Orders must be canceled within 2 hours of purchase completion time. After 2 hours there is no guarantee we can comply with your cancellation request.
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Is my privacy and personal information secure on your site?
All payments accepted on the site are processed by PayPal, and as such, your information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available).
The payments made via our site please see privacy policy page.
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What happens if the item I ordered is out of stock?
All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods where demand may outweigh the amount of stock we have and we may not be able to fulfill your order. If this is the case, we will let you know as soon as possible and refun your order.
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How do we contact you for more info?
If you have any additional questions, feel free to send us an e-mail at info@commonlessapparel.com.
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What forms of payment do you accept?
We accept PayPal and the following credit cards: Visa, Master Card, Discover and American Express.